International Shipping and Return Policy
Shipping and Processing Time
We ship internationally to major continents on a DDU (delivery duty unpaid) bases. At this time, we do not offer free shipping for international orders. Shipping charges will be calculated at the checkout depending on the country you want the order to be shipped to.
All prices displayed on the website are exclusive of international custom duty and tax. You will be responsible for paying any additional duty and tax charges for your order after the package has landed in your home country. You order will be typically fulfilled and shipped from our Mumbai head office within 2-3 business days (Monday-Friday), unless otherwise noted. International deliveries take anywhere between 3-7 business days depending on the country you are based in.
All payment is received in INR (Indian Rupees). You will be directed to our international payment gateway for a secure checkout. We accept all major international MasterCard/Visa credit or debit cards for payment. All international payments are exclusive of international tax and import custom duty charges.
International Returns Policy
We strive to deliver quality products and your satisfaction is our top priority. If for whatever reason you are not entirely happy with your purchase, you are eligible for a return within 15 days from date of delivery.
Please note that we do not offer free shipping for international returns. Customers are responsible for return shipping, duties, taxes and other fees.
Your item must be unused and in the same condition that you received it. It must be returned with all tags attached along with the original invoice and box packaging.
If you were eligible for a free gift, please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.
Please address all returns to:
ChicMela Retail LLP,
303/304, Mahavir Industrial Estate
Paper Box Lane, Off Mahakali Caves Road,
Andheri East, Mumbai-400093, India
Refunds and Credit
When we receive your return, we will send an email notification to confirm receipt and process your refund. Please allow 20 days for your return to be processed. Alternatively, you can opt for store credit which will be issued as a gift card that can be used at your next purchase.
Only regular priced items may be refunded. Free gifts received as part of your order, Sale items and Gift cards are Non-Returnable; Final Sale Items Only.
Gift from Someone
If the item was purchased by another account holder as part of a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Our return policy for gifts from someone remains the same as regular purchased items and non-returnable item policy.